Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
That is mainly depends on your location. We ship out all the orders in a few days (as you see in the product description). US orders are shipped by UPS regular which takes 2-7 days to arrive to your location. Canadian packages are shipped by UPS, CanadaPost or Purolator, whichever offers the best shipping options.
You can click on the My Account icon in the header section to create your account, or access your already created account.
Under My Account / Addresses you can update your registered Billing and Shipping addresses
As soon as your ordered items are shipped, you will be notified about this good news by email including your tracking number(s). You can also check the tracking information under the “My Account” menu.
No. We do not get your card information, you give your credit or debit card information directly to PayPal / Square which are pretty safe.
We do not charge sales taxes for US customers, but we charge HST / GST for Canadian customers.
We ship all the listed items only to the US and Canada by default. If you want some items from our shop shipped outside of our shipping area, please send us your wanted items and your full address to check the shipping options to your location.
This depends on the ordered items, most of the times we try to ship all the ordered items in one package, but there are limitations in both weight and dimensions, so the one box shipment cannot be guaranteed for all orders.
If you need to swap an item
Returns and Exchanges
We offer 30-day-no-question-asked return and exchange to all our Customers, however the original shipping cost is not refundable and the return shipping cost (and in case of exchange, the new shipping cost) must be paid by the customer. Returned items must be in impeccable condition. We do not accept used or damaged items. The return and exchange policy apply to every type of items, except the customized orders. If the package arrives damaged, our customer is eligible for restitution, and we will resend the order.